We offer consumers a 30 Money Back Guarantee on every product we offer if bought on the Grabcessories.com website. Please call customer service at 440-499-7221, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. "All refunds will be provided as a credit to the credit card used at the time of purchase within ten (10) business days upon receipt of the returned merchandise. We cannot accept consumer returns for products bought through online, brick & mortar, installer, or any other retail or commercial account outside of LiveWell Home Safety Solutions, LLC and the Grabcessories website. Warehouse Re-stocking Fees & Credit Card Fees will be deducted from the Refund